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Terms & Conditions

General

Please read the following terms and conditions carefully. By accessing, browsing and using the Site, you acknowledge that you have read, understood, and agree to comply with the terms and conditions. The supplier of the goods featured is Nisaa Fashion Studio.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

Permission is granted to electronically copy and print in hard copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials on this Site, including reproduction for purposes other than those noted above, such as the modification, distribution or republication, without Nisaa Fashion Studio’s prior written consent is prohibited.

Amendment

Nisaa Fashion Studio may at any time amend these terms and conditions. Your continued use of this Site is conditioned on the terms and conditions stated at the time of your use. You should visit this page prior to using this Site to determine the current terms and conditions to which you are bound.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact, you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Purchasing Goods Online

You make an offer to purchase a product from us by completing the staged process on the Website as set out below:

Adding product to your shopping basket

Enter login details

Enter billing address details

Enter delivery address details

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Confirmation of Order

When you place an order, you will receive an acknowledgement e-mail to the email address which you provide in the order process confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed

Disclaimer of Warranty
The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages.

The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights
We reserve the right to:

  1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
  3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

    Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Product availability
Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 14:00 hours.

Should the product not be in stock please allow a minimum of 10 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Nisaa Fashion Studio will contact you via email and provide a revised shipping schedule.

Delivery Policy
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Shipping
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. Domestic door to door delivery is offered on order.

Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

Our carriers deliver during normal business working hours and may require a signature on receipt.

Our delivery times are within 3 - 5 Business days and 5 - 7 Business days for outlying areas. Any area outside of these Major Centers will be regarded as an Outlying area Durban, Johannesburg, Pretoria, Cape Town, East London, Port Elizabeth, George and Bloemfontein.

We would love to deliver on time as promised. Due to unforeseen circumstances we cannot maintain or guarantee that any order will be delivered within the stipulated time frame.

Kindly note that once your order has been confirmed we will not be able to change the delivery address. In the event of any problems you have encountered regarding delivery address, please contact: Our Customer Relations Centre, email us info@nisaafashionstudio.com

A confirmation email will be sent including your Invoice once your order has been received and processed. Also contained in this email will be the nominated courier’s tracking number with which you can track your goods.

To track your parcel please follow the following link sent once the order is finalised on your email.

Please use the tracking ID / order number sent to you in your confirmation email. Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage. In the event of a late delivery Nisaa Fashion Studio will not be held responsible for any costs or damages.

Any customs or import / delivery duties are charged once the order reaches its destination and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be, if any.

Undeliverable packages
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. 3 Repeated attempts will be made to the address provided on Purchase. In the event the package returns undeliverable after 3 attempts you will not be entitled to any refund or exchanges.

Order processing
Order processing will not begin until we receive a confirmed order and full payment.

Refunds/returns Policy
Should you for any reason wish to cancel your purchase you will be liable for a return fee on courier services. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The Goods will no longer be able to be exchanged after 7 working days, and at no cost will any sort of exchanges be done(applies to lay-bye purchases aswell).

* Note: Nisaa Fashion Studio recommends that you use the above mentioned Courier Services  as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered. International customers should make use of a courier that offers:

1. Shipment tracking.
2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage

Items returned must be done with 7 calendar days from date of delivery.

Goods must be returned undamaged, in their original packaging with price tags still attached, and unaltered in any way. Certain items cannot be returned for hygienic purposes.

Nisaa Fashion Studio will not be held responsible for defects caused by negligence, such as not following proper cleaning procedures. (Please read instructions attached to the packaging before cleaning).

P.S  Whilst every effort is taken to ensure that colours shown in our products are as close as possible to the actual item, they may vary in hue due to colour calibration on your computer.

Credit Card
We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.

EFT (Electronic Fund Transfer)
One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Nisaa Fashion Studio as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products will be for your account.

Direct Deposit
You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Deposit fees will be for the customer’s account.

Please email through your deposit slip to us on info@nisaafashionstudio.com to ensure your payment is confirmed and order shipped as quickly as possible.

Security Policy

  1. Payfast Services process all credit card transactions. Payfast Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Payfast Services Internet servers are protected by firewalls and intrusion detection systems.
  2. The Merchant does not have access to credit details.
  3. Payfast Services continually reviews and enhances its security in line with technological changes.

    Monitoring
    We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).